{"id":708,"date":"2022-09-30T07:03:18","date_gmt":"2022-09-30T07:03:18","guid":{"rendered":"https:\/\/cedcapital.in\/?page_id=708"},"modified":"2025-06-30T06:34:45","modified_gmt":"2025-06-30T06:34:45","slug":"investor-charter-2","status":"publish","type":"page","link":"https:\/\/cedcapital.in\/?page_id=708","title":{"rendered":"Investor Charter"},"content":{"rendered":"<p><span style=\"font-size: 14pt;\"><strong style=\"font-family: tahoma, geneva, sans-serif; color: #14b9ff;\">A.Vision and Mission Statements for investors.<\/strong><\/span><\/p>\n<p><span style=\"font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Vision:<\/strong><\/span><br \/>\n<span style=\"font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;\">Invest with knowledge &amp; safety.<\/span><\/p>\n<p><span style=\"font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;\"><strong>Mission:<\/strong><\/span><br \/>\n<span style=\"font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif;\">Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong style=\"font-family: tahoma, geneva, sans-serif; color: #14b9ff;\">B. Details of business transacted by the Investment Adviser with respect to the investors<\/strong> <\/span><\/p>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To enter into an agreement with the client providing all details including fee details, aspects of Conflict of interest disclosure and maintaining confidentiality of<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To do a proper and unbiased risk \u2013 profiling and suitability assessment of the<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To conduct audit<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To disclose the status of complaints on its<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI Office details (i.e. Head office\/ regional\/ local Office) on its<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To employ only qualified and certified<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To deal with clients only from official number<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Investment Advisers<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Not to discriminate in terms of services provided, among clients opting for same\/similar products\/services offered by investment adviser.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14pt;\"><strong style=\"font-family: tahoma, geneva, sans-serif; color: #14b9ff;\">C. Details of services provided to investors (No Indicative Timelines)<\/strong><\/span><\/p>\n<ul style=\"list-style-type: circle;\">\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Onboarding of Clients<\/span>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Sharing of agreement copy<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Completing KYC of clients<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Disclosure to Clients<\/span>\n<ul style=\"list-style-type: circle;\">\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To provide \u00a0full \u00a0disclosure \u00a0about \u00a0its \u00a0business, \u00a0affiliations, \u00a0compensation \u00a0in \u00a0the agreement.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To not access client\u2019s accounts or holdings for offering.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To disclose the risk profile to the.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To disclose any conflict of interest of the investment advisory activities with any other activities of the investment.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To disclose the extent of use of Artificial Intelligence tools in providing investment advisory.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To treat all advisory clients with honesty and integrity<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To make adequate disclosure to the investor of all material facts such as risks, obligations, costs, relating to the products or securities advised by the adviser.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To provide clear guidance and adequate caution notice to clients when providing investment advice for dealing in complex and high-risk financial products\/services.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">To disclose the timelines for the various services provided by the investment adviser to clients and ensure adherence to the said timelines.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-size: 14pt;\"><strong style=\"font-family: tahoma, geneva, sans-serif; color: #14b9ff;\">D. Details of grievance redressal mechanism and how to access it<\/strong> <\/span><\/p>\n<ol>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Investor can lodge complaint\/grievance against Investment Adviser in the following ways:<\/span><\/li>\n<\/ol>\n<p style=\"padding-left: 40px;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\"><u>Mode of filing the complaint with investment adviser<\/u><\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">In case of\u00a0 any grievance\u00a0 \/ complaint,\u00a0 an\u00a0 investor may approach the concerned Investment Adviser who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\"><u>Mode of filing the complaint on SCORES or with Investment Adviser Administration<\/u> \u00a0<u>and Supervisory Body (IAASB)<\/u><\/span><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol style=\"list-style-type: lower-roman;\">\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">SCORES 2.0 (a web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in time-bound manner) <a href=\"https:\/\/scores.sebi.gov.in\/\">https:\/\/scores.sebi.gov.in\/<\/a><\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p style=\"padding-left: 80px;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Two level review for complaint\/grievance against investment adviser:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ol style=\"list-style-type: lower-roman;\">\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">First review done by designated body (IAASB)<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Second review<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Email to designated email ID of IAASB<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<ol start=\"2\">\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint\/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.<\/span><\/li>\n<\/ol>\n<ol start=\"3\">\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, \u2018G\u2019 Block, Bandra-Kurla Complex, Bandra (E), Mumbai &#8211; 400 051<\/span><\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><span style=\"font-size: 14pt;\"><strong style=\"font-family: tahoma, geneva, sans-serif; color: #14b9ff;\">E. Rights of Investors<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to Privacy and Confidentiality<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to Transparent Practices<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to fair and Equitable Treatment<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to Adequate Information<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to Initial and Continuing Disclosure<\/span>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to receive information about all the statutory and regulatory<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to Fair &amp; True Advertisement<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to Awareness about Service Parameters and Turnaround Times<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to be informed of the timelines for each service<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to be Heard and Satisfactory Grievance Redressal<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to have timely redressal<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to Suitability of the Financial Products<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to Exit from Financial product or service in accordance with the terms of agreement with the investment adviser<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Additional Rights to vulnerable consumers<\/span>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to get access to services in a suitable manner even if differently abled<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right to provide feedback on the financial products and services used<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Right against coercive, unfair, and one-sided clauses in financial agreements<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14pt;\"><strong style=\"font-family: tahoma, geneva, sans-serif; color: #14b9ff;\">F. Expectations from the investors (Responsibilities of investors)<\/strong> <\/span><\/p>\n<ul>\n<li style=\"font-family: tahoma, geneva, sans-serif; font-size: 12pt; font-weight: 600;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Do\u2019s<\/span><\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol style=\"list-style-type: lower-roman;\">\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Always deal with SEBI registered Investment<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Ensure that the Investment Adviser has a valid registration<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Check for SEBI registration number\u00a0\u00a0Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link: <a href=\"https:\/\/www.sebi.gov.in\/sebiweb\/other\/OtherAction.do?doRecognisedFpi=yes&amp;intmId=13\">\u00a0<u>https:\/\/<\/u>www.sebi.gov.in\/sebiweb\/other\/OtherAction.do?doRecognisedFpi=yes&amp;in <u>tmId=13<\/u>)<\/a><\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Pay only advisory fees to your Investment Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.\u00a0You \u00a0may \u00a0make \u00a0payment \u00a0of \u00a0advisory \u00a0fees \u00a0through \u00a0Centralised \u00a0Fee \u00a0Collection Mechanism (CeFCoM) of IAASB if investment adviser has opted for the mechanism.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Always ask for your risk profiling before accepting investment Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Assess the risk\u2013return profile of the investment as well as the liquidity and safety aspects before making investments.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Insist on getting the terms and conditions in writing duly signed and Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Be vigilant in your transactions.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Approach the appropriate authorities for redressal of your doubts \/ grievances.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Inform SEBI about Investment Advisers offering assured or guaranteed returns<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Always be aware that you have the right to exit the service of an Investment Adviser<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Always be aware that you have the right to seek clarifications and clear guidance on advice<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Always be aware that you have the right to provide feedback to the Investment Adviser in respect of services received.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Always be aware that you will not be bound by any clause, prescribed by the investment adviser, which is contravening any regulatory provisions.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li><span style=\"font-size: 12pt;\"><strong><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Don\u2019ts<\/span><\/strong><\/span><\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol style=\"list-style-type: lower-roman;\">\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Don\u2019t fall for stock tips offered under the pretext of investment<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Do not provide funds for investment to the Investment<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Don\u2019t fall for the promise of indicative\u00a0 or\u00a0 exorbitant or assured returns\u00a0 by the Investment Don\u2019t let greed overcome rational investment decisions.<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Don\u2019t fall prey to luring advertisements or market<\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Don\u2019t take decisions just because of repeated messages and calls by Investment\u00a0<\/span><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Advisers.<\/span><\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Do not fall prey to limited period discount or other incentive, gifts, offered by Investment advisers.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">Don\u2019t rush into making investments that do not match your risk taking appetite and\u00a0<\/span><span style=\"font-family: tahoma, arial, helvetica, sans-serif;\">investment goals.<\/span><\/span><\/li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt;\">Do not share login credential and password of your trading, demat or bank accounts with the Investment<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>A.Vision and Mission Statements for investors. Vision: Invest with knowledge &amp; safety. Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness. B. Details of business transacted by the Investment Adviser with respect to the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-cdecapital.php","meta":{"footnotes":""},"class_list":["post-708","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cedcapital.in\/index.php?rest_route=\/wp\/v2\/pages\/708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cedcapital.in\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cedcapital.in\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cedcapital.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cedcapital.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=708"}],"version-history":[{"count":38,"href":"https:\/\/cedcapital.in\/index.php?rest_route=\/wp\/v2\/pages\/708\/revisions"}],"predecessor-version":[{"id":1322,"href":"https:\/\/cedcapital.in\/index.php?rest_route=\/wp\/v2\/pages\/708\/revisions\/1322"}],"wp:attachment":[{"href":"https:\/\/cedcapital.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}